About Perfect Care
Perfect Care Pty Ltd was established with the primary aim of providing disability services that place participants as the first priority, creating opportunities, promoting independence, and encouraging progression in a safe and non discriminative environment.
Perfect Care is Melbourne based and is registered as: NDIS Provider; TAC Provider and WorkSafe Provider. We pride ourself on putting you first. Our direction is led by your choices, needs, and goals. We aim to create opportunities, promote independence, and support progression in a safe and inclusive environment for all our valued participants. We do this by providing individual and personalised support 24/7, 365 days a year.
We take participant confidentiality very seriously. That’s why we have implemented procedures to safeguard your privacy. We also pride ourselves in only employing highly trained staff, who have also undergone Police Checks and Working with Children checks.
Perfect Care Pty Ltd Values
Respect
We will listen to you and hear what you say. We encourage independence and respect your decisions, opinions and views.
Honesty
We will be trustworthy, tell the truth and keep our promise to you. We will always provide the highest quality service we can.
Confidentiality
We believe privacy and confidentiality is of the utmost importance for you and the organisation. Read our Privacy Policy for full details.
Development & Improvement
We will identify, with your help, where we can develop projects. We always work to improve our services and to uphold the Service Standards. Your feedback is always valued.
Harmonious Environment
We will work to maintain a positive working environment that provides support, guidance, acceptance and harmony for all.
Standards and Services
- At Perfect Care, we aim to make a positive difference in the lives of people with disability by making life easier and fairer. We also strive to get you involved and participating within your community.
- With the aim to provide you with a personalised and individualised experience. We record and monitor your goals and aspirations and work with you, using various strategies to help you achieve them.
- 24/7 support is available with a manager to answer any enquiries. Our 24/7 phone line has 2 escalation levels to ensure that we are always reachable to respond to any urgent needs or emergencies.
- We engage in regular care team meetings with your appointed professionals to plan, review and monitor your support.
- You will be treated fairly throughout your time with us and have the opportunity to choose activities that are important to you. With your help, we will continuously work to improve our services to meet your needs and goals.
- At Perfect Care we respect your cultural background and understand the needs and requirements that come with it.
- It is important to us that you feel comfortable telling us what you think about the services we provide. When you do, we promise to listen. It is your right to share your feedback on any aspect of our services. Your feedback, whether good or bad, helps us improve our services. We also welcome feedback without discrimination or negative consequences.
Quality Assurance
We are dedicated to provide quality services and compliance through our systems and processes in line with the NDIS commission, TAC and Worksafe requirements.
We are committed to continuous improvement. We value your feedback, complaints and compliments. This information helps us to do our jobs better, train our staff more and ensure that our services meet your expectations and meet your needs.
Our Team
Our professional and experienced team is comprised of:
- Executive director,
- Managing director,
- Business development manager,
- Residential Service Manager,
- Compliance & Project Manager,
- Support Coordinators,
- Rostering and administration coordinator,
- House team leaders,
- Registered nurse,
- Highly skilled and qualified support workers.
Everyone in our team is thoroughly screened, including criminal records, working with children checks, NDIS screening and comprehensive reference checks.
Our team is highly and regularly trained to meet the care needs of the people we support.
Services Available
Coordination and Personal Needs assistance
- Coordinated hospital discharge.
- Support Coordination.
- Accommodation with Care
- Supported Independent living (SIL)
- Short Term Respite (STR)
- Medium Term Accommodation (MTA)
- Specialist Disability Accommodation (SDA):
- We partner with the best SDA provider to support people who want more comprehensive/complex support.
- In-Home Care
- Complex Support Needs / Assist Daily personal activities personal High
- Community Nursing Care
Personal Development assistance
- Positive Behavior plan implementation
- Working with young People (Children and Youth)
- Group/Centre Activities
- Community Participation